[ Published 10th June 2025 ]

Introduction

To understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. Please remember that when signing up to any of our sites, facilities or groups, extra terms and conditions may apply. Your agreement is with us, Oldham Community Leisure Limited (“Oldham Active”) and these terms and conditions form part of your agreement with us. Your agreement with us is based on your choices from your online purchase (completed in and/or outside of a leisure facility), these terms and conditions and the rules and regulations which apply at the centre you are using. These documents together form a legal agreement between us, so please make sure that you read them carefully and understand them.

To help make these terms and conditions easy to understand, we have split them into two sections.

• Section 1 – Terms and Conditions of Memberships and Subscriptions. All members must adhere to the same terms and conditions, including adult and child members/subscriptions whose memberships/subscriptions are linked to other members/subscriptions and child members/subscriptions whose application form has been signed on their behalf by an adult.
• Section 2 – Rules and Regulations for Using Facilities. These terms and conditions apply to all our members/subscription holders and their guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, other members and customers and guests to share during every visit to any Oldham Active facility.

These terms and conditions always apply and take priority over anything a member of our team has told you. These terms and conditions replace any previous versions. At all times, the management reserve the right to refuse admission and to revoke or suspend memberships/subscriptions.

If you have any queries, please ask a member of staff at the centre, or email us at [email protected].

Section 1 – Terms and Conditions of Memberships and Subscriptions.

1.1 Varieties of Memberships and Subscriptions

Oldham Active offer various types of memberships/subscriptions for Health and Fitness, Swimming Lessons, Gymnastics, and sports. The facilities available to you, the amount you pay and the times when you can use the centre will depend on your choice of membership. The membership you have chosen has been described when you have joined online and will also be confirmed to you by email. Full details of types of membership can also be found on the website www.oclactive.co.uk. If you have chosen a membership that is discounted, such as a concession or a corporate membership, the necessary documentation will need to be shown at least every twelve months to take advantage of continued discounts with these memberships. We expect members that take advantage of corporate or concessionary rates, to inform us immediately when their circumstances (that satisfy the discount) change so the correct membership rate can be applied. You may for example have left a company that enabled you to enjoy the discounted corporate price and when this occurs, or documentation is not provided we will advise you of the change and you will automatically default to the appropriate non-discounted membership package and price unless you choose an alternative package. Your membership is personal to you and is non-transferable. You must not lend your membership card to another person. If another person uses your membership card, the agreement will be withdrawn, and a penalty charge may be levied.

As the primary member you are accepting these terms on behalf of all that fall under the membership/subscription you have taken. If you choose a monthly membership, monthly means every calendar month. We will collect your Direct on the 1^st of each month. If the 1^st of the month falls on a weekend, this will be collected on the closest working day. References to a month in these terms and conditions means a full calendar month. Within 3 days of purchasing a membership with Oldham Active you will receive an e-mail providing the full details of your membership subscription, the price, and the terms in which you have agreed to be bound.

Junior swimming course and Gymnastics direct debit fees are not refunded for planned closures, including Christmas and Bank Holidays, nor child absence. Direct debit membership for swimming lessons includes unlimited free swimming at any pool, including those open on Bank Holidays.

1.2 Fitness Membership types

Classic fitness memberships include access to ONE centre identified as a ‘Home club’ and gives use of all the facilities listed in your membership outlined at the point of joining. Your home club may be changed through a request in writing to [email protected]. Classic members can book activities up to 7 days in advance.

Ultimate memberships have access to ALL Oldham Active Centre’s and can use all of the facilities listed in your membership outlined at the point of joining. Ultimate members can book up to 8 days in advance.

Legacy Plus memberships include access to ALL Oldham Active Centres and use of all the facilities listed, excluding racquet sports. Legacy Plus members can book up to 7 days in advance.

Legacy Premium memberships include access to ALL Oldham Active Centres and use of all the facilities listed in your membership outlined at the point of joining. Legacy Plus members can book up to 8 days in advance.

1.3 Casual/Pay and Play

Oldham Active provides Pay and Play accounts for customers. These subscriptions allow you to create an account and use Oldham active facilities on a pay and play basis. Whilst there are no ongoing contractual obligations regarding payments, elements of these terms and conditions do apply such as activity bookings and not lending cards or accounts to other people.

1.4 Payment

For all customers joining on a membership, it is important that you read the payment terms and conditions carefully. Your purchase is non-refundable after the cooling off period, which is 14 days from the date you ‘sign’ this agreement (this is signed electronically). We may change our monthly membership fees by any amount we think is reasonable. As a maximum we would aim to change the fee once a calendar year, however we cannot guarantee this. We will tell you about any change that will apply to you and will give you at least 28 days’ notice before the changes come into effect, in line with the Direct Debit Guarantee. Our direct debit memberships are managed by Debit Finance collections PLC (“DFC”). If you want to discuss your Direct Debit, please contact Oldham Active, phone: 0161 2007 7000 email: [email protected] or Chadderton Wellbeing Centre, Burnley Street, Chadderton, Oldham, OL9 0JW.

From time to time, we make reasonable changes to your membership pricing. Any price increases will aim to be in line with UK CPI inflation rates.

1.5 Annual/Upfront Payment

An annual/upfront payment is paid in full at the time of joining and as a member choosing this option you pay your membership fees upfront. At the end of the upfront period, your membership will need to be renewed at site or online. This can be done in advance of it expiring to allow continued use. There is no guarantee that the price or package initially bought will be available.

Annual/upfront paid for Memberships which are renewed and paid in a lump sum are non-refundable. Oldham will automatically cancel your Membership at the end of the term unless you choose to renew it. If your Membership expires you will lose the right to your previous price guarantee.

1.6 Direct Debit Flexible, Month by Month Payment

In choosing this payment option you are committing to pay a monthly amount by Direct Debit that can be cancelled at any time. The first payment will be the pro-rata fee that covers the period of membership up to your first direct debit date. The second payment is one complete month’s Direct Debit fee. If you want to cancel this membership following these payments, you must do so as detailed in section 1.10 of these terms and conditions.

1.7 Inclusive Price and reduced rates

In choosing to join Oldham Active on a membership/subscription option you are choosing an all-inclusive monthly or annual price. At times, the programme or activities may be affected by a bank holiday or seasonal opening times, and this has been considered when pricing the packages available. At times incidents may result in small closures of certain activities, for example, planned or emergency maintenance; health & safety reasons or for improvements that will benefit members. Oldham Active always looks to minimise this impact by ensuring that other facilities are available.

To qualify for any reduced rates, for example concession memberships, you must show the correct and current proof of identification. If you no longer qualify for a reduced rate, you must inform us immediately and we will change your membership to a current standard rate for the remainder of your contract. Notwithstanding this, if we become aware that you no longer qualify for a reduced rate, we may change your membership to a current standard rate for the remainder of your contract.

1.8 Changes to your Membership/Subscription

When we make changes that may affect you, we will give you notice of the changes we plan to make, as a minimum, by displaying the changes in the centre and on the Oldham Active website at least 28 days before. If you are not happy with the changes, you can cancel as explained in section 1.10 of these terms and conditions. We may make reasonable changes to these terms and conditions. At times Oldham Active recognises that you may wish to suspend or freeze your membership due to one of your limited rights to cancel. The limited rights are medical illness, pregnancy, redundancy or moving out of the area with a distance from one of our centres we deem significant. In the first instance please contact a member of staff at the centre or e-mail using [email protected]. We will require you to provide evidence to support the suspension/freeze and if appropriate we will consult with you and your local GP to see if alternative physical activity within Oldham Active may be more appropriate. A membership can be suspended/frozen by yourself for any reason, without evidence, for up to three months, in a 12-month period, and there is an administration fee of £5 per month. A membership can be suspended/frozen for up to six months with no administration fee, upon receipt of valid medical documentation. If you have an annual upfront membership and choose to freeze your membership, the number of months you freeze for will be added to the end of your existing period.

1.9 Memberships for Young People

Memberships for young people are available for those 18 years and under. When a young person who has a membership turns 19 years of age, they must then choose the appropriate membership type as they are no longer able to have a young person’s membership. If you are under 18 years of age, a parent or guardian must validate this agreement on your behalf. By validating this Agreement, your parent or guardian agrees to always be responsible for your behaviour and actions and to pay us any amounts that are due on your behalf.

1.10 Cancelling your membership

The Cooling-off period You can choose to cancel your membership within 14 days of joining and we will give you a full refund that you are owed. If you wish to cancel your membership during the cooling off period, you can notify us in writing on email E: [email protected] or by calling them on T: 0161 207 7000.

After the Cooling-off period You can choose to cancel your membership at any time, by completing our “Application to Cancel” form or cancelling your direct debit with your bank. Our online cancellation form can be accessed on the Oldham Active Website. Once your cancellation application has been submitted, a member of our team will process your cancellation. If you choose to cancel your direct debit membership, your final direct debit payment covers a full month period, and no partial refunds will be issued.

1.11 Collecting your monthly subscriptions

DFC manage and collect our Direct Debits on behalf of Oldham Active. If you would like to make a complaint with the service you have received from DFC, this can be done by contacting DFC on 01908 752 078.

We understand that from time to time missed Direct Debit payments may occur. You can reinstate your Direct Debit by making a payment at any of our sites or through our Customer Service Team on 0161 207 7000. If you have not followed this process within 45 days of the missed Direct Debit, your membership will be cancelled, and you will be required to set up a new membership on new terms and membership fees.

1.12 Your Physical and Mental Wellbeing & Health Commitment

Your health and wellbeing are important to us, we recognise and promote the positive impact physical activity can have on your health and wellbeing. You are responsible for monitoring your own physical condition. In joining Oldham Active you are accepting to adhere to our “Health Commitment Statement” which is displayed at the point of joining. You will also receive a copy of our Health Commitment Statement in your welcome email. This is available to view on our website and at each site.

1.13 When we can’t provide a service or facility

There may be a time when we are unable to provide a service or facility for you beyond our reasonable control at your centre. If this happens and we cannot provide a service or facility at your centre or an alternative Oldham Community Leisure centre within one calendar month, you (or we) can cancel our agreement immediately after giving notice in writing.

1.14 Breaches and our Termination

If we take no action regarding a breach of this agreement or give you extra time to pay or comply, it will not stop us strictly enforcing the terms of this agreement at a future date.

We may terminate this agreement with immediate effect on notice to you if you are in breach of the centre/scheme rules or you do not make payments to us when due. In this event you will not be liable to pay any further Direct Debit payments, provided such breach is not deemed by us to have occurred primarily to qualify you for termination or a refund. No pre-paid instalments, annual memberships or fees will be refunded on termination of this agreement.

This agreement is governed under English Law.

Section 2 – Rules and Regulations for using facilities.

2.1 Registering attendance

Customers must not attend any activity without recording their attendance. It is the customers responsibility to register their attendance for all pre-booked and non-booked activities immediately prior to the session beginning. If attending multiple activities, all require registration. Registration can be done by swiping their card or fob at a centre reception or fast track turnstile.

To access our gyms, you will be required to complete and induction and a Par-Q questionnaire.

2.2 Booking cancellations

Customers that cannot attend a booking for whatever reason are obliged to cancel the booking. Cancellations of bookings can be done via the app, the web site booking portal or via the contact centre by telephone 0161 207 7000. Cancellations of any booking must be done as a minimum of 2 hours before the activity starts. If the customer fails to do so this may be recorded as a non-attendance.

Availability of spaces for activity bookings, such as classes and badminton courts, is limited. It is important that when customers make a booking, they use that space or cancel with sufficient notice to allow others to use it. If a member makes a booking for an activity and fails to attend, record their attendance, or cancel in the agreed time frame, the customer may have a fine placed on their account or their booking rights may be suspended (only applicable to members and not pay and play customers).

We understand that from time to time, individuals may need to cancel bookings for legitimate reasons. However, we actively monitor booking and cancellation patterns. If we identify behaviour we consider excessive, such as consistently making advanced bookings and cancelling more than one class per day (a minimum of 2 hours before the activity starts), we may suspend booking privileges.

If a pay and play customer cancels a booking, they may be eligible for a refund or credit on their account. If a pay and play customer fails to cancel a booking as a minimum of 24 hours before the activity starts, they will not be eligible for a refund or credit.

2.2 Bowls, Badminton and Table Tennis bookings 

Badminton, Bowls, and Table tennis bookings can be made for a maximum of 2 hours per day per member if it is part of the membership package purchased. Member’s guests pay a fee for per guest, per hour when participating in the activity. The member must be present and playing in the activity that they have booked. 2-hour sessions must be booked consecutively and cannot be booked simultaneously.

Members must present themselves and their guests to reception before taking part in the activity, fast Track option is not available for badminton, bowls, or table tennis bookings. Barcoded tickets or wristbands may be given to allow access to the activity, customers must keep these and present if required to do so.

2.3 Your membership

All new members will be required to have a photo taken on their first visit, this will be attached to your account and associated entry fob/band you will be issued with as part of your membership. Please keep this safe and ensure you use the fob/band to gain access to our facilities on every visit.

It is the member’s responsibility to ensure your personal contact details (including home address, phone number and email address) and are kept up to date. This can be updated by contacting the team via email [email protected] or calling into one of our sites.

2.4 Membership/subscription fobs & bands

If you have a membership or subscription, you will be given a membership fob or band when you first visit an OCL Centre or when you sign up. You will need to bring this with you every time you visit to gain access to our Centre’s. Do not transfer your card or band or allow anybody else to use it. If you do allow others to use your membership card/band, we may terminate your membership contract. If you lose your card, you will be charged for a replacement. It is a requirement of your membership that your card or band must be produced on each visit.

2.5 Changing of programme  

We may change the Centre’s opening times or withdraw any of the facilities at any time if OCL deem they need to. Examples of this may be for tournaments, events, exhibitions or in connection with any repair, alteration, maintenance work, or for any other reason. Where possible, we will inform you in advance of any significant or permanent changes to opening hours, programmes, or access to facilities via notices on site and the website. Some sessions may be programmed that restrict your access to facilities. Such programming may also be subject to change. No refunds will be made due to such programming changes or disruptions as noted above. However, in exceptional circumstances at the discretion of management the no refund rule may be amended.

2.6 Our people and your behaviour

You will behave in a considerate and polite manner to all staff and fellow customers. You will not swear at staff or act in any way which our staff may find offensive, abusive, or inappropriate. You will comply with all reasonable instructions given by our staff in relation to your conduct and use of our Centre’s. At all times, the management reserve the right to refuse admission and to revoke or suspend memberships/subscriptions.

2.7 Our equipment

You will use all equipment and facilities in our Centre with reasonable care. You will not mistreat any equipment or facilities or use equipment/facilities other than for the purpose for which they are intended. You should return all equipment to its correct place after use. If hiring equipment, it needs to be returned in the same condition prior to hiring or the deposit may be retained.

2.8 Our customers

You are not permitted to enter the facilities or partake in activities when under the influence of alcohol or illegal drugs and you agree to comply with our etiquette policies which are available on our website www.oclactive.co.uk

2.9 Data Protection

Oldham Active fully adheres to the principles of Data Protection and GDPR.

As part of your membership, we require you to complete a Par-Q questionnaire. This information will be stored in a system call MyWellness, by Technogym. This account needs top remain active for the duration of your membership to ensure we have access to your Par-Q information. This system has a function to cancel your subscription to the system; this does not cancel your membership.

Thank you for choosing to join Oldham Active

This policy sets out the details of Oldham Actives (OA) Complaints, Comments and Compliments Policy.

The policy and procedure are in place to detail our processes, procedures, and arrangements in relation to how we manage complaints, comments, and compliments.

AIMS

The aim of the policy is to:

• To ensure that all complaints are managed fairly, consistently, and where possible, resolved to the satisfaction of the complainant.
• To recognise staff members that receive positive feedback from our customers.
• To allow valued insight into the areas of the organisation that customers believe can be improved.
• Ensure there is a transparent and consistent policy that meets the requirements of the legislation.
• Details arrangements that the Company uses to meet the policy.

POLICY

Our overarching policy is to ensure that Complaints, Comments and Compliments will be dealt with fairly and consistently in accordance with our core operating principles, company policies and legislation.

Our policy is also to:

Ensure that staff are aware of the policy and procedure.

RESPONSIBILITIES

The Chief Executive will be responsible for:

Ensuring that the Complaints, Comments and Compliments policy is periodically reviewed and updated as required.

The Customer Service Manager is responsible for Complaints, Comments and Compliments has delegated responsibility for the day-to-day compliance with the requirements of this policy. They will be responsible for:

Ensuring that the policy is periodically updated to take account of any changes in the legislation, e.g. relevant codes of practice or best practice.
Ensuring the Chief Executive is briefed of any changes to the legislation and/or codes of practice.
Ensuring that the policy is fully complied with including periodic auditing and reviews of the effectiveness of the systems.

All Line Managers are responsible for:

Ensuring that the policy and procedures are applied at each site.

ARRANGEMENTS

Our Definitions

What is a complaint?
A complaint is feedback about something that is seen as unsatisfactory or unacceptable; this submission can either be done in writing or verbally. For us to manage any verbal complaints efficiently, we would need to record this and email it to the relevant team or manager.

What is a comment?
A comment is feedback received from a customer regarding our services where no official outcome or resolution is required.

What is a compliment?
A compliment is positive feedback received from a customer regarding the something about the facility or service they received and is more commonly used to recognise good service by one of our staff members.

Who will manage your complaint?

The relevant manager will manage all complaints. A member of the site management team will manage any site-related issues. The Customer Service Manager will normally be responsible for managing complaints relating to the Customer Contact Centre as well as feedback about memberships.

Where there is a requirement for the complaint to be escalated to Stage 2 of the process, a designated member of the Executive Management Team will manage this.

Comments and compliments can be managed by any member of staff.

PROCEDURES

How to make a complaint – Stage 1

To make a complaint, you can speak with a member of our staff, email us on [email protected] or call us on 0161 207 7000
Once your complaint has been assigned to the right person, we will aim to contact you as soon as possible to discuss your complaint further and attempt to provide a resolution.

If we are unable to resolve your complaint in the first instance, we will investigate this further and provide you with and update within five working days.

Timescales for resolution

We aim to acknowledge your complaint within forty-eight working hours of receipt. Where possible we will aim to resolve the complaints during this initial conversation. We understand that from time to time, we will need more time to investigate your complaint. In this instance, we will continue to investigate the complaint and contact you within five working days to provide a further update if no resolution is available. We would aim to completely resolve the complaint within a maximum period of fourteen working days from the date the complaint was logged.

Providing a resolution

Once your complaint has been investigated, we will contact you to discuss the findings verbally and to propose a solution to resolve the complaint. If the resolution is agreed, you will then receive confirmation of the outcome either in person, by phone, email, or letter.

If you are not happy with the outcome of your complaint, this can be escalated to Stage 2 following the process below.

Escalating your complaint to Stage 2

If you are not happy with the outcome of your Stage 1 complaint, we will contact you with confirmation of the proposed outcome and give you guidance on how this can be escalated. Stage 2 complaints must be logged within fifteen working days of receiving your Stage 1 outcome. This can be done either by emailing us or in writing to the following:

• By Email: [email protected]
• In Writing: Executive Management Team, Chadderton Wellbeing Centre, Burnley Street, Chadderton, Oldham, OL9 0JW.

Stage 2 complaints will be managed by a senior manager, typically a member of the Executive Management Team. Their aim will be to resolve the matter to your satisfaction and check that the initial complaint was managed correctly. The outcome of their investigation is the final stage of the process.

REVIEW
Through the processes that we undertake we ensure that our policy is continually updated and meets current legislative requirements. The policy is formally reviewed in line with our Quality Management System process in line with the review timetable.

Contact Team, Online and Application Bookings

Oldham Active operates a call centre through which all bookings are centralised across all facilities, supported by online web & mobile applications for booking and payment:

Casual and Membership Activity Categories Cancellation & Refund

For casual pay and play activity a minimum of 24 hours must be given for cancellation of all pre-booked activities in order to receive a refund for the value of that activity;
Cancellations can be made by phone or in person, and credits for web transactions have to be obtained via call centre or in centre.

Block Bookings Cancellation & Refund

A minimum of one month’s notification must be given in order to completely cancel a Block Booking. A refund of any additional payments of unused sessions will be made once the cancellation notice has been confirmed by the Centre.
A minimum of 14 days’ notice must be given to cancel a single session within the Block Booking.

Exemption to VAT will cease if any session is cancelled by the Club/ Association.

Course Bookings Cancellations and Refunds

Oldham Community Leisure reserves the right to cancel any course. Courses are run with minimum levels of attendances and are therefore subject to demand. OCL will provide a refund to customers where OCL has cancelled a course or session. If only part of the course is cancelled, the refund will be pro-rota;

The customer is not entitled to a refund of course fees for any sessions they fail to attend;

If the person enrolled on the course has suffered ill heath, sickness and/ or injury which has prevented them from taking part on the course, a refund will only be issued on receipt of a valid medical certificate or a doctors/ hospital note.

Please click here* to view our privacy policy

Terms and Conditions of Hire for Sporting Activities

Updated 07 February 2025

General Regulations Applicable to the Hirer

1: Application for Hire and Charges

A: Charges must be paid:

• Block Bookings:
  • Charges must be paid: Block Bookings (The cost of sessions is subject to change with 30 days prior notice being given):
  • All charges must be paid in full within 30 days of the first date of use within the block booking.
  • A monthly Standing Order is paid on the 1st of the month of the booking.
  • Minimum term 12 weeks, maximum 52 weeks .
  • A discount of 20% is applicable.
• Standard Bookings
  • All charges will be at full rate.
  • Minimum term 12 weeks, maximum 52 weeks
  • Payments can be made on a weekly basis prior to any booking taking place.
• Events and one-off bookings:
  • All charges must be paid 7 days prior to booking.
  • There shall be no subletting of the hired facilities.
  • In instances where the Hirer is using the Centre/Facilities for ‘commercial’ purposes, OCL reserves the right to charge an additional commercial rate or refuse a request to hire if the activity is in direct competition with existing or planned OCL activity. Charges must be paid:

B: The Centre retains the right to cancel bookings and where possible to give 14 days’ notice.

2: Cancellation by the Hirer

• Block Bookings:
  • In the event of cancellation of a block booking, all charges are non-refundable.
• Standard Booking:
  • Minimum cancellation period of 10 days or all charges are applicable. A booking cancellation form must be completed or written confirmation via e-mail in all cases.

Wetside Bookings (clubs)

Monthly rates have been set over a 48-week period so encompasses a 4-week closure/cancellation inclusive rate due to Bank Holidays, Annual closures, and several Away Gala’s. No refund will be provided for any further Hirer cancellation of occasional dates during the period of booking.

Dryside Bookings

Monthly rates have been set over a 50-week period so encompasses a closure/cancellation inclusive rate due to Bank Holidays.

3: Responsibility of the Hirer for good order and safety

• • The Hirer should leave the ‘facilities and any other areas used in a suitable state comparable to the condition that they found it in.
  • The Hirer should ensure that their members behave appropriately within the provided changing areas and leave the area in the same state in which it was found.
  • The Hirer shall ensure that all users within the booked periods must comply with the Centre Normal Operating Procedures and Zero Tolerance Policy.
  • The Hirer shall employ enough stewards as required by the activity specific risk assessment to maintain good order during the hire and comply with those policies stated in the previous paragraph.
  • All doors, entrances/exits and corridors must be kept clear and ready for use in an emergency.
  • It is the responsibility of the hirer to inform guests of the position of emergency exits and the procedure in case of fire or any other emergency.
  • The Hirer shall not use the building for any purpose other than stated on the booking form. This includes the re-sale of any items unless given specific permission by the CEO of OCL.
  • Where permission is granted, the re-sale items must not be like those already provided by OCL and must be restricted to a designated zone.
  • The Duty Manager shall always have unrestricted access to all areas during the booked period.
  • The Hirer, coaches, competition referees and event organisers must ensure skilled supervision is provided throughout the period of use, ensuring correct use of equipment and maintenance of good order and discipline.
  • In the event of a Competition/Gala that takes place within an OCL site the Hirer must ensure to provide OCL with a completed Photographic/Video documentation form which clearly identifies one individual from each “Club” with permission to take photographs or videos. This person or person must wear the designated ID provided by OCL for the duration of the Competition/Gala.
  • The Hirer is not permitted to store any equipment on site unless prior consent has been given by the Leisure Centre management team.
  • Where the session caters for juniors (under 18s) the hirer must be registered with the relevant National Governing Body, and basic good practice in child protection is adhered to, i.e., Enhanced Disclosures checks for all officials/staff /volunteers and published child protection policy present.
  • Any electrical items brought into the building must have been portable appliance tested within the last 12 months and have documentation / sticker to support this.

4. Indemnities

1. The hirer agrees to indemnify the centres against any claim for loss or damage, death or personal injury arising from the hirer’s negligent or willful misuse of the premises, including any damage, however caused, by the hirer of the premises.
2. It is not a condition of hire that the hirer arrange Third Party Insurance for personal injury, but it is strongly advised that it is in the hirers best interest to do so. The exception to this is for the booking of events. It is a condition of hire for events that the hirers arrange Third Party Insurance for personal injury (minimum £1,000,000) and buildings liability insurance (minimum £10,000,000). Oldham Community Leisure Ltd and OMBC can be held responsible only if faulty equipment or buildings can be proved to have been the cause of the accident.

5. Breach of Regulations

If any booking period or period of hire is cancelled or terminated by the Duty Manager because of a breach of any of these conditions the hirer shall remain liable for the charges due up to that time, but without prejudice to any claim which the centre may have against hire arising out of such breach of any of the above conditions. These conditions are non-negotiable and a breach of any of the above conditions could lead to the cancellation of the ‘hirers’ booking.

6. Swimming Pool Hire

A: General Hire:

• • None / weak swimmers must not enter water deeper than 1.2 metres.
  • Hirers must strictly adhere to the conditions in relation to diving; diving is not permitted in water less than 1.5 metres in depth.
  • Outdoor footwear is not permitted to be worn on poolside. Where available over shoes must be used.

B: Pool Party Hire. The following additional guidelines should be adhered to:

• • The party must be in the pool area that they have booked.
  • The hirer must make the lifeguard aware of any weak/non swimmers before entering and ensure that all bring armbands or swim discs, (armbands will not be issued).
  • Must adhere to recommended Adult to Child Ratios: Children under 8 years will only be admitted into swimming pools if accompanied by a responsible person (e.g. adults aged 18 years or over) / Children under 8 years must be supervised in the water, by the responsible person with a maximum ratio of two children to one adult.
  • The hirer should inform the lifeguards of anyone suffering from a medical disorder e.g. epilepsy, asthma, or diabetes.
  • All party members must always obey poolside rules and lifeguard instructions.
  • Swimmers are advised not to eat up to one hour before swimming.
  • The party members may enter the changing room 10 minutes before the start of the party but are not allowed to go poolside until the booking commences, and lifeguards are in position.
  • In the interests of safety, the Duty Manager reserves the right to remove the inflatables / toys.

C: Events and Block Bookings Pool Hire:

• • The hirer shall be responsible for the provision of qualified lifeguards, i.e. they should know and understand the buildings Emergency Action Plan and be qualified to NARS or RLSS Pool Lifeguard standard or other equivalent qualifications as may be approved by the Duty Manager.
  • If the hirer is unable to provide qualified lifeguards, the Centre may supply qualified lifeguards at an additional cost. Qualified lifeguards should also be able to prove that their on-going training is up to date. For Pool Lifeguards to be qualified they must have an up-to-date training file/log available and produce this documentation monthly.
  • The ratio of lifeguards to swimmers is site and activity specific and should be confirmed at the time of booking.
  • Failure to provide evidence and adherence to the above PLG requirements may result in cancellation of the session with immediate effect.
  • Swimming/Aquatic Clubs must provide a coach with the relevant qualifications stated in the Safe Supervision of Teachers and Coaches guide which is available on the ASA website. I.e. A level 2 Coach for any coaching session must always be present during training, events or galas. Failure to adhere to this will result in the cancellation of any session with immediate effect.
  • Prior to activity/event hiring to complete Lifeguard & Coaches form.

7. Insurance

It is not a condition of hire that the Hirer arranges Third Party Insurance for personal injury, but it is advised strongly that it is the Hirers best interest to do so. The exception to this is for the booking of events. It is a condition of hire for events that the Hirer arranges Third Party Insurance for personal injury (Minimum £1,000,000) and buildings liability insurance (Minimum £10,000,000). The hirer is to provide evidence of insurance where applicable.

8. Sports Club Memberships

• • The prices for the reduced memberships are £199 for an adult and £99 annual for young people. Both memberships are Classic memberships.
  • A list of registered members for the relevant club should be provided by the club secretary. This will allow us to validate customers wanting to make use of the discounted membership.
  • To validate whether the customer is a member of the club, they would be expected to provide evidence of who they are when signing up.
  • Discounted membership will only be available for the team that take part in the block bookings, not for all teams within the club.
  • The club must commit to a block booking for a minimum of 6 months to be entitled to the offer.
  • Some staff members from the club will be entitled to one of the memberships mentioned above. The rule around this is two coaches per 1 hour booking, with a minimum of 2-hour bookings per week.
  • Falsified information will result in the removal of the offer.

Oldham Community Leisure Limited (OCL) is committed to achieving an environment
which provides equality of opportunity and freedom from unlawful discrimination on
the grounds of race, sex, pregnancy and maternity, marital or civil partnership status,
gender reassignment, disability, religion or beliefs, age or sexual orientation.

OCL believes that by understanding the diverse needs of its potential and existing
employees and providing an environment which actively opposes and eliminates all
forms of discrimination, it will attract and retain a motivated and multi-skilled
workforce to provide a quality service. OCL recognises and values the cultural
diversity of the borough of Oldham and will seek to ensure that the workforce
reflects the wider composition of the community.

OCL’s Board of Directors recognise and value people’s differences and are fully
committed to encouraging diversity, reducing discrimination and accepting the legal
and regulatory governance that shape how the trust operates with equality and
opportunity for all.

OCL also aims to provide a service that does not discriminate against its customers or
service users and believes that all employees and customers are entitled to be
treated with respect and dignity.

We recognise that our organisational activities, the services we deliver and the facilities within which we operate, have a significant impact upon the environment.

As part of our commitment to the environment, Oldham Community Leisure pledges to comply with all relevant environmental legislation, implement responsible operational management and promote the efficient use of resources, measurement and controls to both reduce energy consumption and prevent pollution.

Our Objectives

In meeting our own commitment, OCL aims to implement and develop a six-step environmental management strategy:

Policy

Set our policy with commitment from the highest level and embed environmental principles within our strategic objectives and review on an annual basis

Organisation

Establish an effective environmental management structure, with key responsibilities identified and communicated

Environmental procedures

Provide procedures which identify how environmental initiatives will be achieved and deliver our legislative responsibility

Performance Measurement

Monitor progress at improving environmental controls and through external audit and benchmarking through accredited frameworks

Audit & Review

Review the effectiveness of our action plan through regular audits, such as via Green Dragon Award and QUEST to measure continuous improvement

Action Planning

Identify opportunities for improvement, allocate responsibilities that are Specific, Measurable, Achievable, Realistic and Timely

The actions from our Environmental Policy will run concurrently with the individual targets allocated through the normal business planning process and are directly influenced via the Environmental Procedures, standards and implemented practice as governed through the company Quality System.

For more information regarding OCL’s Environmental Charter commitment please contact us at [email protected]

Hygiene Policy

To ensure all swimming pool facilities are maintained to the highest standards of cleanliness and hygiene, minimising the risk of infection, contamination, and water quality failure.

This policy applies to:

• All Oldham Active swimming pools and associated areas (poolside, changing rooms, health suites)
• All staff, customers, contractors, and pool users

Roles & Responsibilities

Duty Managers

• Ensure hygiene standards are implemented and monitored
• Oversee cleaning schedules and pool water testing
• Take action in response to contamination incidents

Lifeguards

• Enforce pre-swim hygiene rules
• Report contamination or hygiene concerns immediately
• Support maintaining a clean and safe environment

Cleaning Staff

• Follow documented cleaning schedules and procedures
• Use approved cleaning chemicals safely
• Record completion of cleaning tasks

Members

• Follow hygiene rules and signage
• Maintain appropriate personal cleanliness
• Report any issues to staff

Pool Water Quality Management

Oldham Active will ensure:

• Regular testing of pool water (e.g. chlorine, pH levels) at defined intervals

• Water quality maintained within recommended UK operational ranges

• Immediate corrective action taken where results fall outside acceptable limits

• Accurate recording of all test results

Cleaning & Disinfection

Routine Cleaning

• Poolside, changing areas, and high-touch surfaces cleaned regularly

• Cleaning frequencies based on usage levels and risk

Deep Cleaning

• Scheduled deep cleaning of all wet and dry areas

• Periodic shutdowns where required

Equipment Hygiene

• Pool equipment cleaned and disinfected regularly

• Shared equipment monitored to prevent cross-contamination

Contamination Procedures

In the event of contamination (faecal, vomit, blood):

• Pool must be cleared immediately

• Incident reported to Duty Manager

• Appropriate treatment and closure procedures implemented

• Reopening is only permitted once water quality is confirmed safe

Monitoring & Compliance

• Routine hygiene inspections carried out by management

• Cleaning records and water test logs reviewed regularly

• Non-compliance addressed through corrective action

Safety Policy

We are committed to providing all our customers with a quality service in a friendly, clean and safe environment. To help us achieve this, please observe our Swimmers’ Code of Conduct at all times:

1. Wear only appropriate, recognised swimwear.
2. Babies and young children should wear only appropriate elasticated swimwear.
3. Shower thoroughly and toilet before entering the pool (including after use of the Health Suite)
4. Follow all instructions given by staff and displayed on notices, safety signs etc
5. Behave in a responsible and courteous manner to all staff and other customers.
6. Pay due respect to the safety and enjoyment of all customers.
7. Treat the facility with care and respect.
8. Stay in shallow water if you cannot swim well.
9. Never leave children under 8 years of age unsupervised and always comply with the ‘Pool Admission Policy’.

Do not swim if:

• You feel unwell
• You are suffering or have recently suffered with diarrhoea or a gastro-intestinal infection.
• You have a medical problem (without first consulting your doctor).
• You have recently consumed alcohol or a main meal.

The safety of non-swimmers* and children is the responsibility of the supervising adult who is to be in attendance at all times. The supervising adult must maintain a constant watch over the children and be in close contact with those that are under the age of 8, or are weak or non-swimmers*.

All children under the age of 8 must be accompanied in the water by a parent or responsible adult (aged 18 years and over). An adult cannot be responsible for supervising more than two children under the age of 8.

All non-swimmers* must wear a floatation device unless closely supervised on a one-to-one basis by an adult who can swim*. All non swimmers and those wearing floatation devices are restricted to the designated shallow areas at all times and are not permitted to enter water of a depth greater than 1.35m.

In order that lifeguards can effectively monitor the supervision policy, customers may be asked to demonstrate their swimming ability – we are grateful for your co-operation in helping us to ensure your safety.

*The definition of the ability to swim is defined as the capacity to swim a recognised stroke unaided for a minimum of 50 metres, Jump from the side into water of 1.5 metres or more so that the head fully submerges and tread water for a minimum of 1 minute.

• Appropriate and comfortable gym wear and trainers must be worn at all times
• All free weights must be carefully placed back onto the holders and racks – please do not drop onto the floor
• We ask that mobile phones are used in an appropriate considerate manner.
• We ask that customers do not take up the use of equipment if they are using their phones.
• We also ask that customers do not take photos of other customers.
• Wipe down equipment after use – paper towels are available
• At busy peak times, time is restricted to no longer than 20 minutes on each machine
• Please inform staff of any changes in your medical condition or medication that may effect your ability to train safely
• If you feel dizzy, short of breath or unwell at any time, stop exercising and speak to a member of the gym team or summon help via the panic alarms
• Please ask a member of the gym team to show you how to use any of the equipment if you’re unsure
• Any person/s engaging in inappropriate behaviour may be asked to end their session
• Oldham Active cannot be held responsible for the security of personal property – please look after your valuables and use the lockers provided

1. Arrival & Punctuality
• Please arrive at least 5 minutes before your class begins.
• Latecomers may be unable to join a class once it is underway, for safety reasons.
• If you know you will be late, please speak to a member of staff in advance.
• Pre-book your space where possible to guarantee your spot and help us plan class sizes.

2. Respect for Others
• Treat fellow participants and instructors with courtesy and respect at all times.
• Keep conversation to a minimum during the class to avoid disrupting concentration.
• Refrain from using mobile phones during sessions — set them to silent before entering the studio.
• Encourage and support those around you; we are all on our own fitness journey.

3. Appropriate Clothing & Footwear
• Wear comfortable, suitable sportswear that allows a full range of movement.
• Supportive, non-marking trainers must be worn in all exercise studios.
• Outdoor footwear must be removed or changed before entering the studio.
• Avoid strong perfumes or fragrances, as these can affect others in an enclosed space.

4. Equipment & Studio Space
• Set up your equipment as instructed by the class instructor.
• Only use equipment relevant to the class you are attending.
• Return all equipment to its designated storage area at the end of the session.
• Handle equipment with care — do not drop weights or misuse any apparatus.
• Be mindful of personal space; allow adequate room between yourself and other participants.

5. Hygiene
• Please shower before attending a class where possible.
• Bring a personal towel to wipe down equipment and mats during and after use.
• Wipes and sanitising spray are available in the studio — please use them after class.
• If you are feeling unwell, please do not attend. We look forward to seeing you when you have recovered.

6. Health & Safety
• Inform your instructor before the class of any injuries, medical conditions, or pregnancy.
• Work at your own pace — modifications are always available and encouraged.
• If you feel unwell, dizzy, or in pain during a class, stop immediately and inform the instructor.
• Stay hydrated — bring a water bottle and take water breaks as needed.
• Children are not permitted in the exercise studio during classes.

7. Cancellations & No-Shows
• If you are unable to attend a booked class, please cancel your place as soon as possible.
• Repeated no-shows without cancellation will result in booking restrictions.
• Cancellations can be made via the Oldham Active app, website, or by calling reception.

8. Instructor Guidance
• Always follow the instructions and guidance given by your class instructor.
• Instructors have the right to ask any participant to leave if these guidelines are not followed.
• Feedback and suggestions are always welcome — please speak to a member of staff after the class.

Access to and use of the Oldham Community Leisure website are subject to the following terms and conditions.

By using our website you accept the terms and conditions for using OCL’s website. If you do not agree to these, then please do not use our website.

Subject to the Terms of this agreement, you are authorised to view and download our website for your personal use only.

You are permitted to use our website solely on the basis of acceptance of these terms. These terms and conditions are concerning access to the OCL website and takes precedence over all such existing communications and/or agreements.

You acknowledge that whilst every effort is made to ensure that all information contained in the OCL website is accurate and up-to-date, OCL makes no warranty as to its accuracy and you accept that any and all use of information contained on the OCL website is at your own risk. OCL shall not be liable for any direct or consequential loss arising from your access to and/or use of or inability to access and/or use the OCL website.

You accept that the entire content of the OCL website is protected by copyright and that OCL is either the proprietor or licensee of all copyright in the material contained thereon.

You are advised that all communications made via the OCL website and/or email including but not limited to competition entries is strictly on a non-confidential basis and you hereby grant to OCL an exclusive perpetual licence to use the content of any such communication for any purposes whatsoever.

You acknowledge that OCL reserves all its rights as proprietor of all its trademarks and logos.

You are advised that any and all images of people and/or places and/or events are lawfully used by OCL and that any misuse of these images by you is prohibited. You are reminded that any such misuse of OCL images may be a violation of copyright law, trademark law, rights of privacy, laws of defamation and/or obscenity and other legal provisions.

We reserve the right, at our discretion, to update and/or revise these terms. Please check periodically for changes.

OCL reserves all its rights as copyright proprietor of the OCL website and prohibits without limitation downloading, distribution, exhibition, copying, adaptation, modification of and dealing in any copyright material contained therein without the express written authorisation of OCL. OCL reserves the right to modify these terms and conditions from time to time by updating this notice. (01 August 2010)

Last updated: June 02, 2026

What are cookies?

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

How do we use cookies?

Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.

The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.

Types of cookies we use

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Advertisement

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

Uncategorised

Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.

Manage cookie preferences

Consent Preferences

You can modify your cookie settings anytime by clicking the ‘Consent Preferences’ button above. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using a different web browser, please refer to its official support documentation.

Accessibility Statement

Accessibility Statement for oldhamactive.co.uk
EqualWeb is committed to promoting web accessibility External link.for people with disabilities. We are continually improving the user experience for all site visitors and applying the relevant accessibility standards. EqualWeb has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site. This website conducted a process to implement an automatic accessibility tool to conform as closely as possible to the standards set by the WCAG 2.2 (Web content Accessibility Guidelines 2.2) at the AA level. The use of automatic accessibility widget  accordance with our Terms of Service (AS IS) External link.. Measures taken to make this website more accessible EqualWeb’s automatic accessibility tool implements the following measures to websites on which it is installed:
Enables keyboard navigation
Fonts – Ability to increase and decrease the site font, adjust, align etc’
Change color contrast based on dark background
Change color contrast based on a light background
Change the Site’s colors
Matching and monochrome option for color blind people
Change the font for readability
Increase the cursor and change its color to black or white
Increase the display to 200%
Highlight links on the site
Highlighting headers on the site
Display an alternative description of the images
Increase the content chosen by the cursor, showed in a tooltip
Describe words by mouse selection
Displays the site’s contents in a new window clearly and readable
Enables users to type contents using the mouse
Stops blinking and flashing of moving elem
Compatibility with browsers and assistive technology
Our mission goal is to be able to support the widest array of browsers and assistive technologies as possible. We have therefore invested efforts to support popular systems with high market share, including Chrome, Firefox, edge, Opera and Safari VoiceOver on a MAC. We have also addressed JAWS and NVDA assistive technologies for Windows and MAC.
Technical specifications
Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
HTML
AIR
CSS
JavaScript
These technologies are relied upon for conformance with the accessibility standards used. Use of Third-Party Sites & Components When 3rd party components or websites are used on the website, such as Facebook, Instagram, YouTube, Twitter, chats and others, which are not statement-controlled by us, may present challenges for individuals with disabilities that we are not able to remedy. Here are samples of Accessibility Policies provided from some 3rd party sites:
Facebook accessibility policyExternal link.
YouTube accessibility policyExternal link.
Instagram accessibilityExternal link.
Twitter AccessibilityExternal link.
LinkedIn AccessibilityExternal link.
Physical location accessibility services
Our company considers it very important to provide quality, professional, equitable and accessible service to all our customers, including people with disabilities. Physical accessibility In our location you can find
A flat entrance (ground floor) to the business entrance
Wide and accessible entrance door to the building
Wide and accessible entrance door to the business.
We have an entrance desk and information available
Accessible unisex toilet available on the floor/business.
The building or floor contains directional signs.
Accessible evacuation path with stairs
Accessible parking space close to the building entrance
Parking space close to the building entrance
Waiting areas designed for accessibility
Employee training to ensure accessible services
Contact details of a Compliance Officer
It is our intention to resolve any complaint to your satisfaction, however, should you have any questions about our accessibility policy, including any requests to exercise your legal rights, please contact our Compliance Officer:
Name Stuart Lockwood
Job title CEO
Feedback
Despite our efforts to make site browsing accessible for people with disabilities, some pages may yet to be accessible, or the appropriate technological solution has not yet been found it is possible that some pages or sections on this website have Human mistakes, for a variety of reasons. We are dedicated to keep improving the accessibility features and interface of our product. Notice something wrong? you are most welcome to reach out to us at:
Company name OldhamActive
Company email support [email protected]
Company Phone 0161 207 7000
Company address street Wellbeing Centre, Burnley St
Company address country United Kingdom
Notes
Despite our efforts to make site browsing accessible for people with disabilities, some pages may yet to be accessible, or the appropriate technological solution has not yet been found. We continue our efforts to improve site accessibility as much as possible, with the belief and moral commitment to enable the site to be used by the general population, including people with disabilities.
Date of accessibility statement:
01 Jun 2026 at 17:17